All our items are shipped out from our boutique in Markham, Ontario, Canada.
FREE Shipping on All Orders Over $100.00! (Does Not Apply for Promotions or Sales)
Your order will qualify for FREE Standard shipping in Canada & USA (excluding remote and difficult to serve locations listed below) with a minimum purchase of $100.00 before taxes via Canada Post. Orders under the $100.00 minimum will be charged the following rates:
BC, AB, MB, SK: $10
ON & QC: $10
NB, NS, PEI, NL: $10
Note: All shipping fees are subject to change. Orders may require an additional shipping charge depending on the weight and dimensions of the order. Customers will be contacted prior to shipping if there will be an additional shipping fee.
On Shipment Receipt:
Before accepting delivery of your order, please examine the package(s) carefully. Do not accept any packages that have been damaged during shipping.
If your order requires a signature please ensure that the number of packages are correct and the packages are not damaged. Unfortunatley, if you sign for a damaged or partial shipment the Canada Post insurance will not cover your shipment.
Immediately open and examine your package to ensure you were shipped the correct items. If there are any damages or missing products please report within 24 hours by contacting firstname.lastname@example.org and provide your order number and date of purchase.
NVU Boutique ships Monday through Friday, excluding holidays.
Most in-stock orders will be processed and shipped within 1-5 business days of receipt. Sometimes items that were thought to be in stock are unavailable at the time of shipping. You will be notified by email or by phone if your order will be delayed.
NVU Boutique ships all U.S. orders through The Canada Post Service. Orders over $100.00 CAD ship for Free (Does not apply to Promotions & Sales). USA orders below $100.00 are subject to a $16.50 shipping fee. The purchaser is responsible for all duty, brokerage or other fees as determined at the border crossing by the US Postal Service www.usps.com
U.S. orders will take approximately 4-12 business days to arrive but the delivery dates are not guaranteed. There is no tracking number provided for this service. If you would like a tracking number please note that additional shipping charges may apply. Please contact us for further details at email@example.com. NVU Boutique cannot be held responsible for packages that are delayed in customs or by the post office. Please note: we are unable to accept returns from US locations.
Duties: Please note, all international packages may be subjected to customs duties and taxes. The limits for duty-free packages are regulated by local customs authorities. Please check your local customs website for more information.
Questions? Need your item(s) faster? Please don't hesitate to email us at firstname.lastname@example.org and we'll be more than happy to assist you!