Help a girl out

A collection of frequently asked questions by our NVU Boutique customers. If you have a question or concern that is not addressed below, reach out to us by email: and we’ll answer your questions as soon as possible.


Q: How long will it take to receive my order?

A: Most orders in Ontario arrive within 1-3 business days. For the rest of Canada, it can take 4-10 business days. For US & International orders takes about 5-12 business days.


Q: What if my size is not available, what now?

A: We try to have a stock level that will keep up with demand, but some popular items may sell out fast. Our goal is to keep up with the latest fashion styles & trends so we usually do not restock items once they’re sold out. If you would like to receive a notification if your size or item becomes available again, simply send us an email to and we’ll notify you if the item becomes available again. 


Q: What if I ordered the wrong size, what now?

A: Don’t worry. Just send us an email to with your order number and we’ll guide you through our easy return process. If the order hasn't been shipped out yet, we will update the size before shipping it out. 


Q: Do I need to create an account?

A: Although recommended in order to track past orders and easily place new orders, accounts are optional.


Q: I forgot my account password. How do I reset it?

A: Just click forgot my password here to be directed to our simple password recovery system.


Q: How do I initiate the return process for an item?

A: Just send us an email to with your order # and the reason for your return. We will send you instructions following your email.


Have a question that is not listed here? Send us an email at or talk to a customer care member using the live chat feature.